Help & Support
Frequently Asked Questions
Everything you need to know about finding a nanny, booking care, and how Nestia works — answered clearly.
- Every nanny personally approved by Marthe — no exceptions
- Government ID, SIN & Criminal Record Check required
- Bilingual French-English nannies available
- Transparent 15% platform fee — no hidden costs
FAQ
Quick Answers to Common Questions
Every nanny is personally reviewed and approved by Marthe — not an algorithm. This includes Government ID verification, SIN number, a Criminal Record Check (Alberta requirement), and a personal interview. Only approved nannies appear publicly on the platform.
We currently serve Edmonton and surrounding areas including St. Albert, Sherwood Park, Spruce Grove, and Leduc. If you're unsure whether we cover your area, contact us at hello@nestianannies.com.
Create a free parent account, browse approved nannies using the city and language filters, view full profiles, and submit a booking request. Payment is processed securely upfront through the platform.
Newborn Care (0–12 months), Toddler Care (1–4 years), After-School & Homework Support, Meal Preparation, French Language Immersion, and Overnight & Weekend Care.
Yes. Use the language filter on the Find a Nanny page to search specifically for French-English bilingual nannies. Many of our approved nannies are fully bilingual and provide French immersion as part of their care.
Each nanny sets their own hourly rate based on experience and services offered. You'll see the rate clearly on every profile. Nestia adds a transparent 15% service fee — shown in full before you confirm any booking. No surprises.
The service fee covers platform maintenance, payment processing, and the cost of running Marthe's thorough vetting process. It's how we keep every nanny on the platform trustworthy.
Yes. Please review our Cancellation Policy for full details on timelines and refund eligibility. We recommend cancelling as early as possible out of respect for the nanny's time.
Contact us at hello@nestianannies.com and we'll work with you to find a better match. Your family's satisfaction is important to us.
Yes. All payments are processed through Stripe, a world-leading payment platform. Nestia never stores your card details.